This is where Parlor came in. Parlor helped Uplevel not only collect feedback but consolidated all their existing feedback that was scattered across tools and notepads and Slack channels and stored it in a one single system of record. With Parlor’s Feedback Management tool, Lauren and her team are all able to go to the same place to see everything their customers have asked for and who asked it. Uplevel now has transparency into what matters most to their most important customers. This central nervous system of feedback combined with actionable analytics, such as open opportunity revenue, means that Uplevel’s customer team can make a clear and definitive business case for each and every customer need, ensuring that nothing and no one gets left behind.
Lauren’s role as a Senior Customer Engagement Manager means that she is uniquely focused on driving engagement and customer satisfaction, but her struggles with organization and prioritization of feedback is something we’ve seen across dozens of companies. Parlor provides her and her team with a centralized location to store and organize all of their important insights, easily prioritize and understand customer needs, and communicate business impact transparently between all of their teams.