Evan Quinlan has led product management at Transparent Language for nearly 10 years. Transparent Language is an adaptive language learning platform primarily focused on supporting US government and defense organizations, such as the Department of Defense. It's a critical product, in a high stakes industry, with a user population that is deeply invested in the outcomes that the product provides.
As such, a lack of user feedback has never been Evan's problem. Transparent Language’s primary technology stack was HubSpot for their CRM, Confluence for documentation, and Jira for engineering task management. The team tried to fill in the gaps with a collection of other point solutions such as Survey Monkey for surveys, Trello for roadmap management, and a collection of live chat and adhoc customer meetings on the support side.