Aggregate feedback from any source – product, support, or sales – into a single system of record to catalogue critical feedback trends.
• Customizable in-moment surveys
• In-product feature requests & bug reports
• Live chat, Slack, and support ticketing integrations
Identify the most pervasive and impactful user needs, prioritized by request volume, revenue, and customer sentiment.
• User voting on requests
• Salesforce and JIRA integrations
• Merge similar feedback to clearly quantify impact.
Parlor closes the loop by automatically communicating progress and improvements back to users as their individual needs are addressed.
• In-app release notes
• Dynamically segmented user cohorts
• Automatic status updates on user requests
Parlor just fills a gap in so many different ways; with Trello, and AirTable, and Excel, and Confluence documents, and Jira, and anything else you can think of. There’s so many ways you can try to sit down and gather all this user feedback coming in from everywhere, and Parlor’s the first tool that I feel like just does it for you.
We see Parlor as a collaboration tool that everybody, regardless of their team or expertise, can use. It opens up communication channels between teams that weren’t there before, which is what I think makes it valuable.
Integrate the tools that matter to you – from CRMs and support tools to Slack and Jira – so Parlor can fit seamlessly into your workflow and replace the tools you no longer need.
Connect relevant insights in Parlor directly to Jira tickets.
Sync customer data to feedback in Parlor to validate its impact.
Let your team add new feedback to Parlor directly from Slack.
Route feedback received from your Zendesk tickets into Parlor.
Route feedback received from Intercom live-chat into Parlor.
Sync user needs in Parlor back to your customer records in HubSpot.