Whether you’re shepherding new users through onboarding or driving key decision makers to renewal, Parlor lets you proactively create and manage every step of the customer lifecycle so that you have everything you need to ensure customer success.
Effortlessly track the needs of key users within your customer accounts, use this information to make an informed, data-driven business case for prioritizing those needs, and enjoy having true transparency into the current status of your customers’ needs.
Identify key risk indicators unique to each lifecycle stage – e.g. stalled implementation, product inactivity, low sentiment, outstanding needs, critical blockers, etc. – across all important users within your customer accounts, ensuring CSMs can repeatedly drive renewals and expansions by focusing on what matters most.
Integrate the tools that matter to you – from CRMs and support tools to Slack and Jira – so Parlor can fit seamlessly into your workflow and replace the tools you no longer need.
Connect relevant insights in Parlor directly to Jira tickets.
Sync customer data to feedback in Parlor to validate its impact.
Let your team add new feedback to Parlor directly from Slack.
Route feedback received from your Zendesk tickets into Parlor.
Route feedback received from Intercom live-chat into Parlor.
Sync user needs in Parlor back to your customer records in HubSpot.