Privacy & Security

We protect you,
by protecting your users .

Overview

The Parlor platform consists of two core components:
1. the Parlor User Relationship Management system which is a web application that delivers content to customer applications, and
2. an embeddable in-app widget which can be installed in our customers' applications via a simple Javascript snippet.
The latter is an entirely optional yet suggested component and is nearly identical in nature to most popular in-app platforms, such as HubSpot, Drift, and Intercom. These two components can be used independently or together as part of a single Parlor subscription. Our data is stored in secure environments, completely managed by first-class cloud vendors like Amazon AWS.

User Information

Parlor's customers have complete control over what and how much information about their users is shared and stored in the Parlor web application. When setting up their Parlor account, customers can choose to send as much or as little user PII as they would like. Users can be entirely anonymous, can be identified only using a UID, or can be fully identified with properties such as name, email, company association, revenue association, contract details, etc. However, it is important to note that end users do NOT have accounts with Parlor. Parlor only receives user information from our customers that they would like stored in Parlor.

SSL, Data, & Hosting

Parlor uses a combination of Google Cloud Services and Amazon Web Services (AWS) to host all of our data, applications, and static resources. Only Parlor engineers have access to these resourcess, via key-based SSH login. We update system software whenever updates are available and back-up everything continuously to ensure your valuable data stays safe. Our entire website and hosting servers are only accessible via encrypted connections – HTTPS using RSA 2048 bit keys. We back-up everything continuously to ensure your valuable data stays safe. Your private data will not be accessed by our team except as absolutely needed to resolve issues, and we can delete any necessary data as needed based on request.

Additional Policies and Terms

In addition to the information provided here, you can review additional Parlor security, privacy, and complicance policies. We also have a standard set of terms and conditions which all Parlor customers agree to prior to beginning their Parlor subscription. Those are accessible below:
Privacy
Individual Terms
License and Service Agreement
Conduct
DMCA

COMPLIANCE PROGRAMS

An overview of Parlor's security and privacy policies.

Encryption IconData IconCompliance CheckmarkData Retention IconPenetration Testing Icon
Privacy and Security Training
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Industry-Leading Encryption
Data Isolation Policies
High Availability Icon
Data Retention
High Availability
Penetration Tests and Monitoring
Compliance Programs
Security Breach Icon
Security Breach Notifications
Employee Training/Monitoring
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