Episode #36:

CS101: John Papale, Customer Success Manager at Zappi

CS101 is back baby, and if our guest sounds a little bit familiar to you, it’s because we had our first return on the podcast! John Papale, CSM at Zappi, joins Cam and Yonas once again, this time to talk all things customer success. After hearing from some high level CS folks, it’s time to hear from the frontline workers, the people working with the customers day in and day out and hear their perspective. JP and the guys cover everything from daily responsibilities to best practices for CSMs and how Product Managers can work with them to create a better product.