Today’s the day! We’re super excited to announce the release of Parlor’s Product Town Hall; your free in-product hub for user feedback, announcements and support. Our Town Hall will help your team drive new feature adoption and foster ongoing user engagement through feedback, announcements, and support tools.
With the challenges that we’re all facing in the current environment, it’s more important than ever to engage your users to understand their changing needs and ensure that you retain your existing customers. A lot of teams have frozen budgets, so we’re offering some really valuable parts of our product for free to help all companies, regardless of their financial situation, better connect with their users in these trying times. Check out Parlor’s Product Town Hall on Product Hunt, or keep on reading for a more in-depth look at the product!
Feedback
We all know how frustrating it can be to spend a ton of time, money, and effort building out a new feature and rooting for its success only to have no one use it. For product teams, it can be devastating to see your hard work go to waste. That’s why one of the most important things you can do is to engage your users to make sure you’re building features that will resonate with them.
By using Parlor to empower users to submit feature requests and provide feedback on potential ideas, you’ll know you’re building something they’ll actually use and value. Plus, incorporating their feedback into your roadmap will make your users feel valued, and will encourage their continued engagement.
We know that your time is valuable and it’s impossible to parse every single request and piece of feedback that a user submits. That’s why we require users to prioritize their requests if they submit more than one. Not only does this help you better understand your users’ needs, but it also manages the expectations of your users. By asking users to prioritize their requests, they’ll understand that not everything can be built at once and they need to decide which features are most important to them. Once a user makes a request, you can prioritize and organize those requests directly inside your Parlor dashboard. Plus, your users can track the progress of their request as it moves through your roadmap, so that they’re up to date on what you’re working on.
Announcements
What better place to let your users know what’s new and updated than directly inside your product? With Parlor, you can announce any updates, new features, or exciting news about your company right in your app. That way, users can immediately explore everything that’s updated without ever having to leave your product. Plus, you can include any photos or videos with your announcements to better showcase new features or updates to your users. Want to include a screen recording of how to navigate to the new feature from the home page? Go for it! Have a screenshot of a step-by-step guide of how to access new updates? Your users will see it as soon as they log in to your product.
With Parlor Announcements, you can also see how the announcement resonates with your users by measuring their sentiment through a simple positive, neutral, or negative vote. This gives you an instant read on your users’ reaction to any new updates or features. Not to mention, you can choose to include a comments section so your users can ask clarifying questions and unite them around the improvement of your product.
Customization & Support
We don’t want users to have to dig through your app, shifting between different products, to find the answer to their straightforward question because things are scattered all over the place. That’s why Parlor integrates with any third party support tools you may already have! Live chat, FAQ pages, ticketing systems- you name it, Parlor integrates with it. Our ultimate goal is to make your lives, and your users’ lives, easier, so we keep everything in one convenient place that they can go to if they have any questions at all.
To top it all off, Parlor is entirely customizable. Yup, you read that right- entirely customizable. Whether its font, color, imaging, or branding, Parlor will fit seamlessly into your product and can be updated at any point in case your designs change. You can customize as much or as little as you’d like. In fact, your users won’t even know the difference between our product and yours.
Parlor’s Product Town Hall is your free in-product hub for feedback, announcements and support. Our goal is to enable you to better engage your users and to help you build a better overall product. We know how challenging collecting, analyzing, and incorporating user feedback can be, so we built a product to help you seamlessly manage everything all in one place.
Right now, Parlor’s Product Town Hall is completely free on Product Hunt. We’re super excited to share this with you all, and we think you’ll get a ton of value out of it. So why not give it a shot and let us know what you think? After all, we love hearing from our users!
