#61: Bethany Baymore, Program Manager, Customer Experience at Rapid7

Episode #61: Bethany Baymore, Program Manager, Customer Experience at Rapid7 This week, Cam and Yonas welcome Bethany Baymore to the show! Bethany is a Program…


#60: Mariah Hay, Chief Experience Officer at Help Scout

Episode 60: Episode #60: Mariah Hay, Chief Experience Officer at Help Scout This week, Cam and Yonas welcome Mariah Hay to the show! Mariah is the Chief Experience Officer at Help…


#59: Kelly Schaefer, Head of Enterprise Product at Stripe

Episode #59: Kelly Schaefer, Head of Enterprise Product at Stripe This week, Cam and Yonas welcome Kelly Schaefer to the show! Kelly is the Head of Enterprise Product at Stripe.…


Different Types of User Feedback & How to Address Them

Creating a product that your customers love requires actually talking to those customers and listening to what they have to say: the good, the bad, and the ugly. By listening to your users, you can…


#58: Stacy Justino, Director of Customer Happiness at Wistia

Episode #58: Stacy Justino, Director of Customer Happiness at Wistia This week, Cam and Yonas welcome Stacy Justino to the show! Stacy is the Director of Customer Happiness at Wistia,…


#57: Jill Crawford, Sr. Director, Customer Development, Retention, & Advocacy at Workhuman

Episode #57: Jill Crawford, Sr. Director, Customer Development, Retention, & Advocacy at Workhuman This week, Cam and Yonas welcome Jill Crawford to the show! Jill is the Senior…


6 Steps to Customer Success Team Management

The reason Customer Success (CS) roles are growing so rapidly within the SaaS space is simple; engaged, happier customers lead to less churn and a stronger sense of customer loyalty. While it’s…


#56: Mike Lemire, VP of Customer Success at Toast

Episode #56: Mike Lemire, VP of Customer Success at Toast This week, Cam and Yonas welcome Mike Lemire to the show! Mike is the VP of Customer Success at Toast, and has previously…


Parlor's Ultimate Guide to User Success is Now Live on Product Hunt!

Today’s the day! We’re super excited to announce the release of Parlor’s Ultimate Guide to User Success on Product Hunt 🎉 The second wave of SaaS is coming, and at the head of the charge is a new…


User Success Personas and How to Use Them

A customer-centric approach is a business strategy that focuses on providing a positive customer experience, before and after a sale, in order to drive company growth. The main objective a…