Understanding the Relationship between your CRM and Parlor’s URM

Is Parlor’s URM a replacement for my CRM? No. The URM is not a replacement for your CRM; it’s designed to pick up where your CRM leaves off – the moment an account becomes a group of users. 100% of…


Blocks building for growth

What is Customer Stickiness and Why Does It Matter?

With SaaS becoming a more and more competitive environment, attracting new customers and keeping them engaged in your product is more important than ever. Customer stickiness is the propensity of…


Engaging Conversation

What Is Online Customer Engagement and Why Should You Care?

Successful SaaS businesses rely on having an engaged customer base. The higher the engagement the more likely those customers are to be happy, successful, and remain loyal to your business long term.…


69: Rachel Decker, Senior PM at Vendr

Episode #69: Rachel Decker, Senior PM at Vendr This week, Cam and Yonas welcome Rachel Decker to the show! Rachel is a Senior PM at Vendr, and has previously worked at companies…


68: Cassidy Fein, Director of Product for Organizations at Vimeo

Episode #68: Cassidy Fein, Director of Product for Organizations at Vimeo This week, Cam and Yonas welcome Cassidy Fein to the show! Cassidy is the Director of Product for…


67: Christina Tong, Senior PM at Peloton

Episode #67: Christina Tong, Senior PM at Peloton This week, Cam and Yonas welcome Christina Tong to the show! Christina is a Senior PM at Peloton, who previously spent 4 years as…


66: We Want to Hear From You!

Episode #66: We Want to Hear From You! Take our survey! Cam and Yonas are taking this week off to load up on turkey and mashed potatoes, and we figured we’d take this time…


65: Kim Beinborn, Head of Customer Success at Slack

Episode #65: Kim Beinborn, Head of Customer Success at Slack Cam and Yonas welcome Kim Beinborn to the show this week! Kim is the Head of Customer Success at Slack, and has…


64: Stephen Boak, VP of Product Design at Datadog

Episode #64: Stephen Boak, VP of Product Design at Datadog This week, Cam and Yonas welcome Stephen Boak, VP of Product Design at Datadog, to the show! Stephen’s winding…


63: Ronni Gaun, Enterprise CSM at Zoom

Episode #63: Ronni Gaun, Enterprise CSM at Zoom This week, Cam and Yonas welcome Ronni Gaun to the podcast! Ronni is an Enterprise CSM at Zoom who has built her career in Customer…