Why are Slack users going to Twitter to discuss Slack?

If you’ve been hiding under a rock the last 24 hours, you may have missed the recent public outcry regarding the launch of Slack’s newest feature, an ever-present WYSIWIG toolbar for formatting…


Like design sprints? Time to try a 'Discovery' sprint.

More and more frequently, I hear of teams adopting design sprints into their product development process. While this is undoubtedly a step in the right direction for the vast majority of product…


Most product teams don't know their users nearly as well as they think.

Years ago when I was at HubSpot, I was fortunate enough to work alongside a VP of Marketing named Joe Chernov, now the CMO at Insight Squared. During his first week on the job, he said something…