41 Experts Weigh In On How to Reduce Customer Churn

Customer churn can be devastating for your business’s finances. Not only will losing a customer and the revenue they bring set you back, you’ll also need to invest money and time into marketing and…


A woman leads a planning session

Product Operations: What It Is & Why It's More Important Than Ever

Sales operations and marketing operations roles have been a staple at SaaS companies for quite some time. However product operations (or “prod ops”) is a relatively new role, and one that is less…


How to (Actually) Manage Customer Feedback

Customer feedback is one of the most difficult things to manage; it can come in a dozen different formats, across a dozen channels, from a dozen different people. And forget sifting through all of…


Top 11 Customer Retention Metrics (According to the Experts)

Once a prospect becomes a customer, do you have a strategy for nurturing that relationship? It’s easy to assume that if you don’t hear anything from a customer, they’re satisfied with your products…


5 Reasons to Hire a Chief Experience Officer (CXO) in 2021

What is a Chief Experience Officer (CXO)? We all know about CEOs, CTOs, CMOs, and even C-3POs (wait, that may be something different . . .), but have you ever heard of a CXO? A Chief Experience…


Users at a feedback session

User Feedback: What It is & How to Collect It

User feedback is a topic that we’re incredibly passionate about at Parlor. So we work with hundreds of SaaS teams to understand why user feedback is so important, how they manage user feedback, what…


Woo Hoo, Customer & Priority Management! March Product Updates

2021 has been a busy year for us! From overhauling our Revenue system to a brand new Priorities Overview dashboard to a slew of bug fixes, we’re constantly working to make the best product…


15 Best Customer Feedback Tools for 2021 (By Use Case)

Customer feedback plays a crucial role in improving products,  increasing growth through upsells and renewals, and serving up an all-around great user experience. But feedback isn’t worth much if…


#45: Jordan Perry, Founder & CEO of SimpMe

Episode #45: Jordan Perry, Founder & CEO of SimpMe Cam and Yonas welcome Jordan Perry to the podcast this week! Jordan is the Founder & CEO of SimpMe, a digital education…


10 Best Customer Experience Metrics (According to the Experts)

Measuring your customer experience metrics is important. These can tell you how easy or difficult it is for customers to use your products, which has a direct impact on whether customers will refer…