Product Engagement: 9 Steps to Success in 2022
What is Product Engagement Product Engagement describes how users and customers interact with your product. Measurements of product engagement tell you things like how often customers use your…
5 Reasons to Hire a Chief Experience Officer (CXO)
What is a Chief Experience Officer (CXO)? We all know about CEOs, CTOs, CMOs, and even C-3POs (wait, that may be something different . . .), but have you ever heard of a CXO? A Chief Experience…
15 Best Customer Feedback Tools for 2022 (By Use Case)
Customer feedback plays a crucial role in improving products, increasing growth through upsells and renewals, and serving up an all-around great user experience. But feedback isn’t worth much if…
SaaS Renewal Rate: The Complete Guide (With Expert Advice)
Retaining your SaaS customers is essential to keeping your business afloat. Consistent SaaS renewal rates come from strong customer relationships, positive user experiences, excellent customer…
How to Communicate Across the Entire Feedback Process
Communication is a crucial aspect of the feedback management process. In fact, the feedback loop should really start and end in the exact same way: with an interaction with the user or customer who…
Managing Customer Expectations About Their Feedback
One of the biggest complaints we tend to hear from end users is that they submit a piece of feedback into what feels like a black box. No one wants to feel as if they’re shouting aimlessly into the…
3 Strategies for Collecting Better User Feedback
If you’ve ever collected feedback from one of your users, you know that asking an end user “What do you want?” is often going to be met with a large volume of random, anecdotal inputs (in the best of…
Organizing Many Pieces of Customer Feedback
Although every step of the feedback management process is important, the entire process is blocked if your team is unable to successfully organize your customers’ needs. Without proper organization,…
How to Classify Your User Feedback
One of the most common mistakes that teams can make when developing a feedback ontology is trying to get too granular and specific in the categorization too quickly. You can certainly make an…
19 Product Management Metrics and KPIs to Track in 2022
To be a successful product manager of a SaaS product, you need a good understanding of the fundamental metrics of the trade. From specific metrics that help you understand user engagement or the…
