Woo Hoo, Customer & Priority Management! March Product Updates

2021 has been a busy year for us! From overhauling our Revenue system to a brand new Priorities Overview dashboard to a slew of bug fixes, we’re constantly working to make the best product…


15 Best Customer Feedback Tools for 2021 (By Use Case)

Customer feedback plays a crucial role in improving products,  increasing growth through upsells and renewals, and serving up an all-around great user experience. But feedback isn’t worth much if…


#45: Jordan Perry, Founder & CEO of SimpMe

Episode #45: Jordan Perry, Founder & CEO of SimpMe Cam and Yonas welcome Jordan Perry to the podcast this week! Jordan is the Founder & CEO of SimpMe, a digital education…


10 Best Customer Experience Metrics (According to the Experts)

Measuring your customer experience metrics is important. These can tell you how easy or difficult it is for customers to use your products, which has a direct impact on whether customers will refer…


What are Customer Success Managers, and Why are They Important?

Too often, a customer is left to their own devices after implementing a new software. They’ll usually have some sort of Account Manager or primary contact who is assigned to them at the company that…


#44: Ashlee Jeannot, ED&I Program Manager at Salsify

Episode #44: Ashlee Jeannot, ED&I Program Manager at Salsify Cam and Yonas welcome Ashlee Jeannot to the podcast this week! Ashlee is the founder of letsSTARTtogether LLC and the…


#43: Marc Hurdle, Product Manager at Indiegogo

Episode #43: Marc Hurdle, PM at Indiegogo This week’s guest may sound a bit familiar to our loyal listeners- Marc Hurdle is back! Your favorite product manager from Indiegogo…


#42: Ekow Essel, Product Lead at Endeavor

Episode #42: Ekow Essel, Product Lead at Endeavor This week, Cam and Yonas welcome Ekow Essel to the podcast! Ekow began his product journey at financial firms like American Express…


Customer vs. Product Centric Approaches: What's the Difference & Why Does It Matter?

Many software companies these days  focus heavily on selling a product-first experience. Claiming that their product is the best, that their product has features that no other product has, that their…


#41: Takeaways from the CS101 Series

Episode #41: Takeaways from the CS101 Series As product folks, we’re always figuring it out as we go, and the only way to do that is to learn and reflect, which is exactly what…