Your Holiday Wish List is Here! Dec 2020 Product Updates

December 2020 Product Updates Our holiday wish this year was to keep building awesome things for awesome customers, and we’re here to say that our wish came true! Check out all the new things…


How to Collect Customer Feedback

We aren’t the first team to press the importance of collecting customer feedback, and we definitely won’t be the last. When it comes to improving your product and your overall customer experience,…


Product Management Tools: What to Look For & Why They're Important

There are countless product management tools out there, and each one serves a different function. Whether you’re an individual product manager looking for a tool to help you track customer…


Avoiding the Dark Side of Product Improvements

Your software product is never really “done”.  There will always be changes, improvements, and updates that need to be implemented because developing software is an ongoing process. But while you…


#34: CS101: Erica Ayotte, VP of Customer Success at Privy

Episode #34: CS 101: Erica Ayotte, VP of Customer Success at Privy Episode 2 of Customer Success 101 is here! Erica Ayotte, VP of Customer Success at Privy, joins Cam and Yonas this…


#33: CS101: Nikki Oliveri, Director of CS at LinkSquares

Episode #33: Customer Success 101: Nikki Oliveri, Director of Customer Success at LinkSquares Director of Customer Success at LinkSquares, Nikki Oliveri, join Cam and Yonas as they…


Why You May Be Looking at Product Adoption All Wrong

In an ideal world, people would flock to your product the moment it’s launched. They would immediately know about it, understand it, and share it with everyone and their mother. Unfortunately, that’s…


#32: Part 4 of the Product MythBusters Series

Episode #32: Part 4 Product MythBusters Well folks, all good things must come to an end, even this series. In their last myth-bustin’ episode, Cam and Yonas cover three more…


Product Updates From Parlor 10/16

New month, new quarter, new updates from Parlor! From improving the general user experience to launching brand-spankin’ new features, check out all the exciting changes we’ve made to the product…


#31: Part 3 of the Product MythBusters Series

Episode #31: Part 3 Product MythBusters We’re here with part three of our myth-bustin’ series! This week, Cam and Yonas cover three common misconceptions: 1. Assuming that…