Build a Better Product with your Users' Product Feedback
You and your product team have invested countless hours building a killer product (at least, you want it to be a killer product). But how do you know if your users are getting value from the product?…
The User Feedback Lifecycle
As product people, we tend to think of feedback as a thing that happens at a specific moment in time. A user sends us feedback, we read it and then we store it in the back of our brains. And then it…
What is a customer feedback loop?
Happy, engaged customers are an essential part of building a successful SaaS product. Listening to and responding to customer feedback is a critical element to keeping your customers happy and…
5 Ways Real-Time Customer Feedback Helps Your Business
If you’re growing a SaaS business, you know that customer feedback is an invaluable resource. By effectively managing your customers’ feedback and incorporating it into your product, your product…
What is a Customer Advisory Board and Why Do You Need One?
What is a customer advisory board? Broadly speaking, a customer advisory board (or CAB, also called a customer advisory council, client advisory board or sometimes a product advisory board) is a…
A Simple 11-Step SaaS Product Strategy Framework
To build a successful SaaS company today, you need an amazing product. There are more SaaS products being built than ever before, so to build a products that stands out, you need a strong product…
How to Create a Customer Success Plan (7-Step Guide)
Successful SaaS businesses are built on an ever-growing base of customers. But it’s nearly impossible to continuously grow your customer base if your customers aren’t happy. Happy customers give you…
In-Moment Surveys: Real Time Feedback for Happier Customers and a Better Product
Happy customers are an essential part of a successful SaaS business. To make your customers happy, you need to understand how they feel about every aspect of the product experience, from onboarding…
7 Proven Models to Increase Customer Engagement
An engaged customer base is essential to growing a successful SaaS business. And there’s a direct relationship between increasing customer engagement and improving customer retention. In fact,…
What is Customer Stickiness and Why Does It Matter?
Customer stickiness is the propensity of customers to return to your product or use it more frequently, which is particularly important in an increasingly competitive environment. A sticky product…
