What is a customer feedback loop?
Happy, engaged customers are an essential part of building a successful SaaS product. Listening to and responding to user feedback and customer feedback is a critical element to keeping your…
7 Proven Models to Increase Customer Engagement in 2020
An engaged customer base is essential to growing a successful SaaS business. And there’s a direct relationship between increasing customer engagement and improving customer retention. In fact,…
User Feedback: What It is & How to Collect It
User feedback is a topic that we’re incredibly passionate about at Parlor. So we work with hundreds of SaaS teams to understand why user feedback is so important, how they manage user feedback, what…
5 Ways Real-Time Customer Feedback Helps Your Business
If you’re growing a SaaS business, you know that customer feedback is an invaluable resource. By effectively managing your customers’ feedback and incorporating it into your product, your product…
7 Steps to Improve Customer Feedback Analysis
Your customers’ feedback is an invaluable source of information about how to improve their experience with your product and your organization as a whole. The information collected is valuable to both…
Build a Better Product with your Users' Product Feedback
You and your product team have invested countless hours building a killer product (at least, you want it to be a killer product). But how do you know if your users are getting value from the product?…
In-Moment Surveys: Real Time Feedback for Happier Customers and a Better Product
Happy customers are an essential part of a successful SaaS business. To make your customers happy, you need to understand how they feel about every aspect of the product experience, from onboarding…
What is a Customer Advisory Board and Why Do You Need One?
What is a customer advisory board? Broadly speaking, a customer advisory board (or CAB, also called a customer advisory council, client advisory board or sometimes a product advisory board) is a…
A Simple 11-Step SaaS Product Strategy Framework
To build a successful SaaS company today, you need an amazing product. There are more SaaS products being built than ever before, so to build a products that stands out, you need a strong product…
How to Create a Customer Success Plan (7-Step Guide)
Successful SaaS businesses are built on an ever-growing base of customers. But it’s nearly impossible to continuously grow your customer base if your customers aren’t happy. Happy customers give you…
