Engaging Conversation

What Is Online Customer Engagement and Why Should You Care?

What’s the difference between customer engagement and user engagement?   Before we get into why customer engagement is so important to the success of your business, what’s the difference between…


Survey Question

In-Moment Surveys: Real Time Feedback for Happier Customers and a Better Product

Happy customers are an essential part of a successful SaaS business. To make your customers happy, you need to understand how they feel about every aspect of the product experience, from onboarding…