We believe the ways companies build their products and interact with their users are fundamentally broken. Rather than speaking with users, we stare at analytics platforms. Rather than proactively seeking out their needs, we triage their complaints to support chat bots.
The result is undeniable: A whole lot of companies building a whole lot of software that nobody wants.
So, we built Parlor. More than just software, Parlor transforms the relationship between humans on both sides of a product – those building it & those using it.
Chief Executive Officer & Co-founder
Chief Technology Officer & Co-founder
Chief Design Officer & Co-founder
Director of Engineering & Co-founder
VP of Marketing
Whether you're talking to a team member, a customer, or anyone else, always enter the conversation believing the other party has good intentions. We're all on the same team.
We want to foster a culture where all view dissent and disagreement as powerful tools which ultimately make our work better. However, once a decision has been made, everyone should rally behind that decision as if it was their own.
Don't let what we've done in the past be baggage for future decision making. Feel comfortable considering radical new trajectories, even if they run contrary to decisions made or work completed previously.
We want our team to feel they can reach out for help – both in terms of work to be done and emotionally in need. But we also want people to be courageous enough to figure things out on their own.
Don't allow passivity to be a blocker for progress. If you need something in order to move forward, asking once isn't an excuse for a failure to do so. Continue to ring the alarm for the things you need.
A tale of two startups, four founders, and 260 early backers.