A bit about us.

Parlor is a Boston-based SaaS startup founded by serial entrepreneurs, backed by some of the world’s best investors, and supported by a thoughtful team of smart, honest, and hardworking people.


Software companies have largely ignored the humans actually using their products, instead focusing on paying accounts while treating individual users in those accounts like data points. But the world has changed, and in a hyper competitive, post-PLG world, that approach no longer works. Modern SaaS teams now need to acknowledge the humans behind the accounts, each with their own unique relationship to the product, needs and expectations, and impact on the business. In short, teams need to focus on the user.

Parlor’s mission is simple: connect humans on both sides of every software product – those using it and those building it.

Joe, Emily, and Jonah talking at their desks.
Parlor UI Topic Sidebar

The Product

Parlor’s User Relationship Management system is designed to align an entire company around a deep understanding of its users, their needs and behaviors, and their impact on the business. While the CRM acts as the source of record for accounts, Parlor’s URM acts as the source of record for the users in those accounts. This is possible thanks to the Unified User Record, a single profile for each user that merges the insights captured across every team and tool in the company.

By deeply understanding the actual humans that matter, Parlor can provide software companies with a complete solution for segmenting its users, tracking their behavior, surfacing their most impactful needs, and personalizing their in-product experience.

Our Founders

Keith Frankel headshot

Keith Frankel, CEO

Jason Zoph headshot

Jason Zopf, CTO

Jonah Stuart headshot

Jonah Stuart, CDO

Our Investors

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Plus operators from many of the world's best companies.
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Here at Parlor, we have a motto: Dissent is constructive, but always assume positive intent. We pride ourselves on fostering a culture of candor, one in which argumentation is viewed as one of the most powerful tools we have at our disposal in the pursuit of creating the best possible work. But candor is not an excuse for being an asshole; there is always room for tact, and tone matters.

Dissent is constructive, but always assume positive intent.

At Parlor, there is no ‘me vs you’ or ‘us vs them’. It’s never ‘my team’ vs ‘your team’. We don’t keep score, and you’ll never hear us say, “I told you so.” While we do encourage employees at every level to take a seat at the table and be direct in their defense of their preferred path forward, we expect everyone to support the final decision as if it was their own.

Simply put: at Parlor, we put trust above everything. We deeply trust one another, and we have zero tolerance for behaviors or attitudes that threaten to erode that trust. No matter how colorful the discussion or how important the decision, we are ultimately all on the same team.

Claudia and Reese working together at their desks.

Who we’re looking for.

At Parlor, we care first and foremost about ideas and individuals. We believe that Parlor should be representative of broader society, and we warmly welcome diversity of thought and background. We consider candidates based solely on their individual merits and deeply believe that the best people are those who are overwhelmingly enthusiastic about joining us. If you also happen to like board games and dogs, you might as well just let us know when you can start.

View Open Positions

Work Perks

Parlor is a thing you do; it shouldn’t be who you are. So, we expect you to take time away. Our PTO policy is “as needed, as long as you’re getting shit done”. We focus on hiring great people who we know we can trust. As long as you get done what needs to get done, we’re not going to worry about tracking your well-earned time away.

The pandemic made us rethink what's important. While we have a preference for people being together, we don't have a rule about where you work. Great people know where they need to be to do great work.

Health, dental, vision, 401K, paid parental leave, and more. We want to ensure that every member of the Parlor family (and their families) are well taken care of.

Plus, Parlor pays for everything you need to be successful at your job – from tech and education to your home office setup. So whether you’re in the office or Zooming in from Barbados, we’ve got you covered.

Why work at a high risk startup when you could work a cozy job at a large company? Pride of ownership. Parlor gives every employee a piece of the pie in the form of a comprehensive equity package. This ensures that when Parlor wins, you win.

Take your next steps with Parlor.

We’re actively hiring for all of our teams! Don’t see a position you’re interested in? Let’s chat anyway; we prefer to build teams around great people, not roles.

View Open Positions

Want to chat?

Feel free to reach out.

Talk With Us