It’s crucial nowadays for companies to understand the individual users, champions, and decision makers behind their accounts. Parlor’s URM tracks every individual human’s unique relationship to your product and business to unite your entire organization around the needs of your users.
Parlor integrates with a company’s product stack – from the CRM to the analytics system – to connect all of the data being captured about each user across dozens of teams and tools. This allows CS teams to manage their customers, their needs, and their teams’ efforts more effectively than ever.
Monitor your customers across all of your critical lifecycle stages, track the status of any of their unmet needs, and identify a number of key risk indicators early enough for your CSMs to intervene.
Which of the enterprise-tier customers I’m responsible for have been blocked from moving beyond their current lifecycle stage by an outstanding need that my product team just released?
Organize all feedback into a single system of record, quantify the highest impact needs, and automatically close the loop with users.
What is the most commonly requested product enhancement from our highest paying customers who have a renewal date in the next 90 days and the decision maker of which has negative NPS?
Plan and visual your product efforts in a customizable workspace….” Replace “product” with “teams’” so that it’s “Plan and visualize your teams’ efforts.
Which of our strategic quarterly goals has the highest number of customer requests, and who are those users so I can reach out to conduct a user interview about their needs?
Parlor is designed to work both independently and directly with the tools that matter to you, including your CRM, live chat, ticketing systems, JIRA, and Slack. So, however you choose to use Parlor, we’ll ensure that all important customer information can be aggregated into a single source of truth, aligning your teams and surfacing the insights needed to prioritize their work.
For years, companies have been buying account based tools to manage things that matter to the business. Yet no current tool is designed to fully understand the most important thing to a modern company; its users. Individual users are the ones who engage with the product, request enhancements, dictate the health of the account, and have purchasing power.
That’s why we created User Relationship Management. URM was built around the idea that at the heart of each of the atomic units these siloed teams care about is one foundational unit that unites everyone: our users. Parlor’s URM platform tracks every individual user’s relationship to your product, teams, and business, and then aggregates those insights into the atomic units that each of your teams care about – ensuring alignment and transparency across your entire organization.
Parlor just fills a gap in so many different ways; with Trello, and AirTable, and Excel, and Confluence documents, and Jira, and anything else you can think of. There’s so many ways you can try to sit down and gather all this user feedback coming in from everywhere, and Parlor’s the first tool that I feel like just does it for you.
We see Parlor as a collaboration tool that everybody, regardless of their team or expertise, can use. It opens up communication channels between teams that weren’t there before, which is what I think makes it valuable.